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we're hiring

Experienced Customer Service Administrator for our Irish Office

Based in Celbridge, Co.Kildare, Ireland, we are looking for an experienced and enthusiastic Customer Service Administrator. Reporting to the Operations Manager, the role is Monday to Friday with no shifts required at this time.

The Role

Responsible for Customer Service Interactions via Email, Phone and Online Support Systems
Positively Resolving and assuming ownership of customer issues from cradle to grave
Liaising with other departments for support when needed
Providing Back Up Support to other functions within the operation
Contributing to Continuous Process Improvement development and Documentation
Record Keeping and accurate filing
Ad hoc activities as required

Applicants must

Be Team orientated and personable
Be motivated and flexible
Have the ability to motivate those around you
Have excellent numerical and written skills with a high level of attention to detail
Be hard working and able to thrive under pressure
Have at least 3 years of experience in a fast paced customer service/order processing environment preferably within the IT industry
Be able to proactively adapt to a changing environment and respond accordingly in an efficient and timely manner
Have strong IT skills – MS Office etc.
Have strong communication skills – both written and oral
Have the ability to work on their own initiative with minimum supervision.
Have fluent written and spoken English
Be eligible to work in Ireland
Have a proven attendance record.